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FAQS

What areas do you cover?

We are well positioned to provide services from Queensland into Northern NSW, from Bowen down as far as Ballina. Our infrastructure allows us to set up satellite operations around Australia to fulfill our customers’ requirements.

Will I need to be available and on site throughout the entire process?

No. Our tradespeople are fully licenced qualified and have been working with us for a long period of time. AIR performs quality and licence checks on all of the subcontractors that form part of our extensive data base.

Will local trades be used in my area?

AIR directly employs our core trades to ensure quality and reliability and also have an extensive database of trades across a wide variety of regions. Wherever possible we use local trades to ensure the repairs are performed promptly and efficiently.

Once the claim has been authorised when will work commence?

Once the signed minor works contract and excess have been received (if required) and depending on the scope of the repairs/works, we will programme and commence at the earliest date suitable to you (our customer). Our programme will take into consideration, and be set, to availability of materials, weather and trades as specific to the scope of works.

What sort of building services do we provide?

Anything from small repairs to extensive rebuilds, renovations, decks and gazebos, office/commercial fit outs and entertainment pavilions etc.

Is Australian Insurance Repairs licensed?

AIR is a fully registered and licenced Builder in Qld and NSW. We are an accredited Master Builder, BAS Registered for Government work and a member of the Housing Industry Association (HIA). We are also accredited in ISO 90001 and AS4801 which ensures the quality and safety of all of our job sites.

Qld Building Services Authority Licence No: 1236014
NSW Building Contractor Licence No: 252115c
Asbestos Class B License No: 2312854

Do you clean up after completed works?

We ensure removal of any debris/materials throughout and on completion of your works. Jobs sites must be left clean and tidy on a daily basis and our trades are diligent in doing so. We do not utilise client’s bins and or green council bins under any circumstances.