After Hours Emergency Response

We have a dedicated Storm Event and Catastrophe team, who provide makesafe services to customers in emergency situations.

We make contact with the customer within one hour of receiving client instructions and customer details, and liaise directly with them to arrange the emergency attendance to the property.

AIR also has the ability to expand whenever and wherever required by rolling out our proven business model in event areas, ensuring rapid distribution of makesafe teams on the ground in event areas, providing excellent customer service and coverage in difficult situations. This allows us to prevent further damage occurring, and to ensure that customer satisfaction is at the top of our priority list.

24 Hour Disaster Recovery including:

  • Securing and fencing off dangerous areas
  • Disconnecting electricity, gas and water supply as necessary
  • Boarding up damaged doors and windows
  • Make temporary repairs such as covering holes, bracing walls and removing debris
  • Tree lopping
  • Demolition
  • Asbestos removal
  • Roof tarping

Repairs & Restoration

Our experienced Trades, Supervisors and Building Repair Co-ordinators ensure that all repairs and restoration of property are undertaken with quality, communication and budget in mind.

Our project-management experience and Continuous Quality Improvement policies ensure that we are constantly reviewing and enhancing our service to ensure customer and client satisfaction, with a focus on the prevention of further damage and rapid resolution for all.

Our experienced and enthusiastic Building Repair Co-ordinators provide one reliable and effective communication touch-point for clients, customers and all trades and supervisors.  This ensures clarity of job progress, and swift intervention and communication in the event of scheduling or material delays (for instance, delays to exterior works due to inclement weather etc).

Specialist Reports & Assessment

At AIR we have had many years of experience in providing Specialist Reports and Assessment for a wide array of insurance clients. With each client’s differing needs, our awareness has grown of the commonalities and the specific requirements of each type of report, allowing us to tailor-make our assessment and reporting packages exactly to each client request.

Specialist Reports

Common areas where we provide Specialist Reports include:

  • Roof reports
  • Electrical reports
  • Plumbing reports
  • Asbestos identification reports
  • Maintenance issue/causation reports
  • Pool safety


AIR is experienced in providing effective, comprehensive and professional scope and reports in the whole spectrum of claims, from small quantum to total loss. Our building assessors are trade qualified and registered, and our reports include all the information needed by clients to make an informed policy decision first time, every time.

Case Study

Brisbane Hail Storm , November 2014

Australian Insurance Repairs (AIR) completed over 200 emergency makesafes and over 300 repairs on residential homes in Brisbane, Logan and Redlands during the Brisbane Hail Storm event of November 2014.

As requirements moved from emergency makesafe to home repairs, AIR  was quick to mobilise a variety of trades which included restorers, roofers, carpenters, tilers, plasterers, painters, locksmiths and a range of handyman services.

Value of repairs ranged from a few hundred dollars to in excess of ten thousand dollars.

“Blown away that the team has been able to facilitate the amount of quotes, and have the works completed within time-frames requested if not earlier…  complete confidence in their work”.

Building Consultant Supervisor, Stream